STEPS
|
CONCESSIONAIRE
|
OFFICE STAFF
|
DURATION (Waiting Time)
|
PERSON-IN-CHARGE
|
1
|
Payment of Arrears
|
Receive payment, Issue O.R. and direct customer to cashier
|
3 mins
|
Teller
|
2
|
Payment of Reconnection Fee
|
Receive Payment, issue O.R.
|
3 mins
|
Cashier
|
3
|
Prepare Job order
|
5 mins
|
Customer Assistant (Frontdesk Clerk)
|
|
4
|
Assign Personnel & Schedule
|
4 mins
|
Eng'g Division Manager
|
|
5
|
-
|
Request Materials /Water Meter/Padlock Key
|
15 mins
|
Installation Team
|
6
|
Proceed to Reconnection site
|
1 hour
|
Installation Team
|
|
7
|
Reconnection
|
15 mins
|
Installation Team
|
|
Total Duration (Waiting Time):
|
1 hour and 45 mins.
|